Returns and refunds

As with all distance sellers, we have a robust returns policy so that you can ensure that what you order on screen, is exactly what you wanted and thought it would be. We ask that you look at the product descriptions carefully as all dimensions are listed there.

Changing your mind

We hope that you won’t, but you have the right to change your mind about a purchase that you have made.

You have 14 days from  receipt of the goods to return your items to us for a full refund. Goods must be returned to us in full, saleable condition, and, if they are jewellery (earrings) must NOT have been worn. Should your return reach us in less than perfect condition, we will be unable to refund you, and will return the goods to you.

Exceptions:

  • Personalised items are NOT refundable unless faulty

  • If you have paid for gift wrapping, this will not be refunded

  • Postage/delivery charges will not be refunded unless the item is faulty

  • Cards included with any order will only be refunded if returned in re-saleable condition. As they are delivered without a plastic wrapper (in line with our environmental policy) we will use our discretion here but please do take care to ensure that they are not damaged when returned to us.

Faulty items

We’re pretty passionate about our goods arriving to you in perfect condition, so much so that we check them several times during the wrapping and packaging process. If you do find that your purchase arrives in less than perfect condition:

  • Please notify us as soon as possible via email with a photograph of the fault

  • Advise us whether you would like a replacement or refund

  • Return the item to us

Your purchase will be refunded via the payment method that you used.

Gift Returns

Unfortunately we are only able to process returns and refunds when dealing with the original purchaser of the goods. This is to protect the security interests of the original purchaser. If you are unhappy with your gift, please inform the original purchaser so that they can return the gift to us for a full refund.


Exchanges

Exchanges are at our discretion outside of the 14 day returns policy.

We are only able to deal with the original purchaser to process exchanges. 

Improper returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
(a) we will not refund or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

This returns & refunds policy does not affect your statutory rights.
If you have any queries concerning our returns & refunds policy please 
contact us.

Our address for returns is:

Harriet and Rose, PO BOX 27, Jersey, JE4 9NN